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Code of ethics

Code of ethics

The following documents supporting the Code of ethics:
Code of ethics (407 kb)
Minimum guidelines for complaints
Client charter (373 kb)
External complaint form

Language translations

The Client charter and the External complaints form is now available for downloading in 22 community languages.

Client charters	External complaints
Arabic (67 kb)	Arabic (125 kb)
Bosnian (176 kb)	Bosnian (125 kb)
Chinese (174 kb)	Chinese (138 kb)
Croatian (122 kb)	Croatian (43 kb)
Farsi (79 kb)	Farsi (175 kb)
Greek (227 kb)	Greek (148 kb)
Hindi (58 kb)	Hindi (31 kb)
Indonesian (57 kb)	Indonesian (22 kb)
Italian (57 kb)	Italian (22 kb)
Korean (137 kb)	Korean (180 kb)
Laotian (73 kb)	Laotian (68 kb)
Macedonian (136 kb)	Macedonian (76 kb)
Maltese (118 kb)	Maltese (53 kb)
Polish (131 kb)	Polish (56 kb)
Portuguese (60 kb)	Portuguese (24 kb)
Russian (122 kb)	Russian (150 kb)
Serbian (164 kb)	Serbian (75 kb)
Spanish (59 kb)	Spanish (83 kb)
Tagalog (42 kb)	Tagalog (20 kb)
Thai (122 kb)	Thai (145 kb)
Turkish (162 kb)	Turkish (146 kb)
Vietnamese (137 kb)	Vietnamese (257 kb)