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Public Lotteries

On 1 April 2010 the former Minister for Gaming and Racing granted a 40 year exclusive licence to New South Wales Lotteries Corporation Pty Limited (the Licensee) to operate NSW Lotteries.

It was determined that the Office of Liquor, Gaming and Racing would be responsible for the on-going regulation of public lotteries in New South Wales.

The decision to grant a 40 year licence to a private operator was made following the completion of a strategic review.  This review provided the opportunity to establish a number of reforms to the regulatory framework for public lotteries in order to:

It is important to note that the new regulatory regime that was implemented will ensure the protection of community interests and of consumers, and promote harm minimisation objectives and facilitate innovation and growth for the benefit of the entire community of NSW.

The key elements of the public lotteries compliance strategy includes:


The Office of Liquor, Gaming and Racing (OLGR) has powers to investigate disputes between NSW Lotteries and customers over the non payment of valid prizes.

All claims for prizes should be made with NSW Lotteries in the first instance. Please see the following links which may be of assistance:

If your claim for a valid prize has been rejected by NSW Lotteries and you would like an independent review of the decision, please contact:

Office of Liquor, Gaming and Racing,
Level 6, 323 Castlereagh Street, Haymarket NSW 2001.
GPO Box 7060, SYDNEY NSW 2001
Email: complaints@olgr.nsw.gov.au
Telephone (02) 9995 0837

It should be noted that it is an offence for a person to lodge a claim for a prize they know is false or misleading.