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Info for RSA and RCG Students

Page last updated:
Friday, August 29, 2014

Australia Post outlet finder

Search by postcode or town/suburb to find a participating Australia Post outlet in NSW where you can apply for a Competency Card.



From 22 August 2011, students who graduate from an approved Responsible Service of Alcohol or Responsible Conduct of Gambling course in NSW, will need to apply for a photo competency card from a participating Australia Post outlet to carry as evidence of their qualification.

How much do students pay for the photo competency card?

Students will pay for the RSA/RCG competency card as part of their course payment to the registered training organisation when they enrol. There is no separate charge.

How much does the photo competency card cost?

Do I need to wait for my photo card before I can work in jobs that require RSA or RCG competencies?

No. After the trainer has assessed you as competent following your RSA or RCG course, you will be given an interim certificate by the training organisation. The certificate can be used for 90 days (including the date of issue) to allow you to work while you obtain a Photo Competency Card. The validity date is shown in the box at the bottom right of the certificate. After that date, you cannot work without a Photo Competency Card.

We recommend you apply as soon as possible at Australia Post for your Photo Competency Card, as it can take three weeks or more to arrive. (Note, you can still apply for a Photo Competency Card after the Interim Certificate's 90 day validity date has passed - you just cannot work using the certificate).

Make sure you check the validity date. You can't work after that date without your photo competency card.

Working in Kings Cross:

From 6 December 2013, requirements apply to staff in Kings Cross regarding ID scanning and privacy training, where ID scanning is required. Please see the Kings Cross precinct special licence conditions and Privacy training pages for more details.

From 18 July 2014, staff in the Kings Cross precinct are now able to use a valid Interim Certificate for work while obtaining a Photo Competency Card.

How do I apply for the photo competency card?

Once you have successfully completed your RSA or RCG course and received your interim certificate you can apply in person at a participating Australia Post outlet in NSW for your photo competency card. The back of your interim certificate contains the application form and a list of documents you need to take to Australia Post to prove your identity.

There are 3 simple steps to getting your card.

Before you start:
When you receive your interim certificate, check the details carefully to make sure that it matches the details on your ID – if they don't match, Australia post will not be able to process your application.

If any of the details on your interim certificate are incorrect, please complete the Interim Certificate Amendment form, submit it to OLGR, and wait for a new interim certificate to be issued by your training provider. Please do not take your incorrect certificate to Australia Post.

Please note: Australia Post cannot change your address details. Failure to notify OLGR in a timely manner will require a Replacement Card application, which costs $30 and increases the amount of time it will take to receive your card.

1. Book a time at Australia Post

Use the Australia Post locator on this webpage or call 137 678 to find your nearest participating Australia Post outlet and to book an appointment. NOT all Australia Post outlets in NSW can process photo competency card applications. So check first!

2. Get your identity documents ready

In order for Australia Post to process your card application you will need to have your interim certificate and the correct documents to prove your identity.

These must be original documents (unless otherwise stated) to the value of at least 100 points that prove your identity. Details of acceptable documents are listed on your interim certificate. Please read this information carefully to make sure you have the right documents to take to Australia Post.

3. Go to your Australia Post interview

Your photo will be taken at Australia Post as part of the application process. Your card will be ordered and sent to you within 3 weeks.

What ID documents do I need to obtain my competency card?

Once you have graduated from your RSA or RCG course, you must:

to an Australia Post outlet to apply for your competency card. Note only graduates of approved RSA and RCG courses in NSW from 22 August 2011 can apply for an RSA or RSA photo competency card.

Not all Australia Post outlets process RSA/RCG competency card applications. Check which participating outlet is nearest to you using the Australia Post outlet finder at the top of the page.

You can book an appointment time with Australia Post either by booking online via the Australia Post outlet finder or calling 137 678. You need to attend the interview in person and have you photo and signature taken.

Primary identification documents: 70 points each
A maximum number of 2 primary documents can be presented

Secondary identification documents: 40 points each
A maximum number of 2 secondary documents can be presented

Additional secondary documents: 25 points each
A maximum number of 3 additional secondary documents can be presented - each must be issued by a different organisation.

Change of name
If you have changed your name from that on the identity document, you will also need to provide one of the following Change of Name documents:

Your responsibilities   

Look after your card!

Your photo competency card is essential for any job that requires RSA or RCG qualifications in NSW. Make sure you look after it – just as you would your driver's licence or other important documents.


Will other Australia Post outlets be available where RSA and RCG course graduates can apply for their photo competency card?

Yes. The network has grown from 47 outlets when the scheme began, to more than 150 outlets currently available. New outlets are being added to the network as demand increases.

How do I keep up to date with future transition arrangements and info about the photo competency card?

Join the OLGR e-news bimonthly subscription  service. It's free. Sign up here.

What if my photo competency card is lost or stolen?

You need to report the matter to Police and also download and complete the replacement card form and provide this to OLGR as soon as possible. 

How much is a replacement card?

A replacement card will cost $30.

What if my address details change?

Download and complete the change of details form and provide this to OLGR, so that your details can be updated.

What if I change my name after I get my photo competency card?

Download and complete the replacement card form.

You will need to also provide proof of your name change (e.g. Change of Name certificate, Marriage certificate).

I already have a competency card, but I've just done another course - how do I get the new competency class added to my card?

If the new course you did is a Privacy course:

You must complete the privacy endorsement form, include payment, and provide it to OLGR. A new card will be issued and posted to you.

Please be aware that the Interim Certificate for Privacy courses is only valid for 28 days, and the card may take three or more weeks to arrive, so it is recommended that you submit this form as soon as you finish your course.

If the new course you did is an RSA or RCG course:

Complete the additional competency endorsement form (CC570) and provide this to OLGR. A new card will be issued and posted to you. The fee for your course included the cost of the replacement card, so there is nothing extra to pay.

While waiting for your new card, make sure you carry your existing competency card as well as your interim certificate for the new course.

You donít need to go to Australia Post again, as your photo is already on file.

What happens if I lose my interim certificate?

Contact the training organisation where you did your course to get another copy.

My details are wrong on the interim certificate. What do I do?

If any of your details on either the front or back of your interim certificate are wrong, including your name, date of birth or address, you must complete the Interim certificate amendment form . A new interim certificate with your correct details can be issued to you by the training organisation you did the course with. You can then apply for your photo competency card at Australia Post using the new interim certificate.

Do not use this form if you have already applied for your Photo Competency Card – instead use the Replacement Card form.

How long does the card last?

The competency card lasts for five years from the date of passing your first competency. You will need to renew the card before the expiry date on the card.

For instance, if you complete an RSA course in 2013, and then complete a RCG course in 2014, you will receive an updated Photo Competency Card to cover the RCG course, but it will still expire in 2018 (5 years from your RSA completion).


Got a question?

Did we answer your question? Complete the form below, or
email us at competencycard@olgr.nsw.gov.au or
call us on 02 9995 0900 (9.00am to 4.00pm Mon-Fri)