Information for services

Code of Ethics

This Code of Ethics has been developed to cover all workers in problem gambling treatment and support services. Problem gambling treatment and support services consist of a range of workers who work with clients who are affected by problem gambling. These workers are committed to providing the highest quality care for people affected by problem gambling, by reducing the harms caused by problem gambling and working with their clients to address any of the underlying issues.
For copies of the code or for further information please contact Stephen Thomas, 02 9995 0360 or email stephen.thomas@olgr.nsw.gov.au.

Code of Ethics (PDF 405 kb)

Client Charter

The client charter reflects the Code of Ethics and the responsibilities between practitioners and clients. The client charter should be clearly displayed for clients and practitioners to read. Client Charters are also available in a range of community languages.

For copies of the charter in English or in other languages or for further information please contact Stephen Thomas on 02 9995 0360 or email stephen.thomas@olgr.nsw.gov.au.

Client Charter (PDF 1.51 mb)
Complaint Process Guidelines (PDF 221 kb)

Client Follow-Up Guidelines

The purpose of the Client Follow-Up Guidelines is to:

(a) inform the consistent conduct of client follow-up and reporting of outcome data across Gambling Help services;
(b) improve the RGF's ability to accurately report against departmental performance indictors; and
(c) improve the RGF's ability to publicly report on the effectiveness of Gambling Help services.

The Client Follow-Up Guidelines specify which clients should be followed up, what follow-up measures should be used, when follow-up should take place, how follow-up should be conducted, and how follow-up data should be reported to the RGF.

Client Follow-Up Guidelines (PDF 42 kb)

Gambling Counsellor Forum Guidelines

The purpose of the Gambling Counsellor Forum Guidelines is to:

(a) clarify the objectives of the forums;
(b) clarify the roles and responsibilities of forum participants; and
(c) provide a framework for the effective conduct of forums.

The Gambling Counsellor Forum Guidelines outline the expectations of the RGF in terms of forum objectives, representation, roles and responsibilities, frequency, location, training, evaluation, and costs.

Gambling Counsellor Forum Guidelines (PDF 47 kb)

Revised minimum qualification pathways

Read more on the 4 separate pathways to meet the minimum standard for current problem gambling counsellors.

Documents supporting Clinical Supervision:

Organisations currently receiving funding for treatment and support services from the responsible gambling fund

Clinical Supervision Guidelines for Problem Gambling Counselling Sector
Directory of RGF Accredited Clinical Supervisors for Problem Gambling Counsellors 2012

Funding and performance agreement (FPA) for Responsible Gambling Fund treatment and support services

Download the current Funding and Performance Agreement (139 kb)
This FPA applies to all services /organisations (Grantees) in receipt of RGF funding following the recent funding round. It outlines the terms and conditions of funding, and differs from earlier FPAs, including those that are currently applicable to those services that were not part of the 2008 funding round and whose funding expired on 30 June 2009.

If you require further information about your FPA, please contact Dr Gavin Faunce, 02 9995 0402,
gavin.faunce@olgr.nsw.gov.au.

Service Specifications Guide

The Service Specifications Guide has been developed to assist RGF-funded services to meet their reporting requirements as outlined in the Funding and Performance Agreement.

The Guide provides detailed information with regard to each activity and performance indicator in the service specifications. The information and examples provided will guide service providers as to the expectations of the RGF Branch with regard to reporting against the service specifications.

PDF Download the Service Specifications Guide (149kb)

Example of a Workplan Report

This example of the Workplan Report (Part A of the Annual Project Report), outlines each performance indicator in the service specifications and an example of how to report against them. There are several ways to report against the performance indicators, these examples are not exhaustive, they merely serve as a guide.

PDF Download the Completed Examples Workplan Report (140 kb)

Workplan Report template

This template has been prepared for RGF-funded problem gambling counselling services. Response boxes/spaces have been prepared for each performance indicator. Services are invited to download this template to use, when preparing their 2008/2009 Workplan Report.

word Download the Workplan Template (78 kb).

Did you find what you were looking for?

Was this page helpful to you? We would like to hear your your feedback.