Information for RGF-funded counselling services
Responsible Gambling Awareness Week 20 - 26 May 2013
Responsible Gambling Awareness Week is a time when the RGF's Gambling Help counsellors engage with their communities across the state to promote the responsible gambling message.
This year, we are partnering with local clubs, venues, community groups and businesses to reach into the community and raise awareness and promote the range of free gambling help counselling and support services available through Gambling Help, whether face to face, online or by phone.
Activities during the week will include promotional stands in clubs and venues, promotions at train stations and shopping centres, gambling help seminars, outreach programs and community events. We will also be launching a number of resources in other languages. In all, well over a hundred activities will be happening.
Go to www.gamblinghelp.nsw.gov.au to see a list of activities and events that are happening during Responsible Gambling Awareness Week.
Training opportunities
RGF Orientation Brochure
The RGF Orientation brochure provides a comprehensive guide to the range of services provided by the Responsible Gambling Fund.
It's a must-read for those new to the gambling sector and for those involved in the delivery of RGF-funded programs including gambling counselling.
To download a copy of the RGF Orientation Brochure, click here.
RGF Excellence Award and Long Service Awards
Recognising contributions to the sector, the RGF Awards acknowledge dedicated service through the presentation of Long Service Awards and celebrate outstanding performance with the presentation of the Excellence Award.
To make a nomination for the Excellence award for 2014, download the form here.
Seven and ten years in the industry are eligible for Service Awards. Download the long service award application form for nominations for 2014 here.
Congratulations to the winners of the 2013 Excellence Award and Long Service Awards! The Awards were presented at the RGF Responsible Gambling Conference held in Sydney in March.
The next round of Excellence awards and Long service awards will be presented at the 2014 RGF Responsible Gambling Conference. Start nominating now.
Code of Ethics
This Code of Ethics has been developed to cover all workers in problem gambling treatment and support services. Problem gambling treatment and support services consist of a range of workers who work with clients who are affected by problem gambling. These workers are committed to providing the highest quality care for people affected by problem gambling, by reducing the harms caused by problem gambling and working with their clients to address any of the underlying issues.
For copies of the code or for further information please contact Stephen Thomas, 02 9995 0360 or email stephen.thomas@olgr.nsw.gov.au.
Code of Ethics (PDF 405 kb)
Client Charter
The client charter reflects the Code of Ethics and the responsibilities between practitioners and clients. The client charter should be clearly displayed for clients and practitioners to read. Client Charters are also available in a range of community languages.
For copies of the charter in English or in other languages or for further information please contact Stephen Thomas on 02 9995 0360 or email stephen.thomas@olgr.nsw.gov.au.
Client Charter (PDF 1.51 mb)
Complaint Process Guidelines (PDF 221 kb)
Client Follow-Up Guidelines
The purpose of the Client Follow-Up Guidelines is to:
- (a) inform the consistent conduct of client follow-up and reporting of outcome data across Gambling Help services;
- (b) improve the RGF's ability to accurately report against departmental performance indictors; and
- (c) improve the RGF's ability to publicly report on the effectiveness of Gambling Help services.
The Client Follow-Up Guidelines specify which clients should be followed up, what follow-up measures should be used, when follow-up should take place, how follow-up should be conducted, and how follow-up data should be reported to the RGF.
Client Follow-Up Guidelines (PDF 42 kb)Gambling Counsellor Forum Guidelines
The purpose of the Gambling Counsellor Forum Guidelines is to:
- (a) clarify the objectives of the forums;
- (b) clarify the roles and responsibilities of forum participants; and
- (c) provide a framework for the effective conduct of forums.
The Gambling Counsellor Forum Guidelines outline the expectations of the RGF in terms of forum objectives, representation, roles and responsibilities, frequency, location, training, evaluation, and costs.
Gambling Counsellor Forum Guidelines (PDF 47 kb)
Revised minimum qualification pathways
Read more on the 4 separate pathways to meet the minimum standard for current problem gambling counsellors.
Documents supporting Clinical Supervision:
Organisations currently receiving funding for treatment and support services from the responsible gambling fund
Clinical Supervision Guidelines for Problem Gambling Counselling SectorDirectory of RGF Accredited Clinical Supervisors for Problem Gambling Counsellors 2012
Funding and performance agreement (FPA) for Responsible Gambling Fund treatment and support services
Download the current Funding and Performance Agreement (139 kb)This FPA applies to all services /organisations (Grantees) in receipt of RGF funding following the recent funding round. It outlines the terms and conditions of funding, and differs from earlier FPAs, including those that are currently applicable to those services that were not part of the 2008 funding round and whose funding expired on 30 June 2009.
If you require further information about your FPA, please contact Dr Gavin Faunce, 02 9995 0402, 
gavin.faunce@olgr.nsw.gov.au.
Service Specifications Guide
The Service Specifications Guide has been developed to assist RGF-funded services to meet their reporting requirements as outlined in the Funding and Performance Agreement.
The Guide provides detailed information with regard to each activity and performance indicator in the service specifications. The information and examples provided will guide service providers as to the expectations of the RGF Branch with regard to reporting against the service specifications.
Download the Service Specifications Guide (149kb)
Example of a Workplan Report
This example of the Workplan Report (Part A of the Annual Project Report), outlines each performance indicator in the service specifications and an example of how to report against them. There are several ways to report against the performance indicators, these examples are not exhaustive, they merely serve as a guide.
Download the Completed Examples Workplan Report (140 kb)
Workplan Report template
This template has been prepared for RGF-funded problem gambling counselling services. Response boxes/spaces have been prepared for each performance indicator. Services are invited to download this template to use, when preparing their 2008/2009 Workplan Report.
Download the Workplan Template (78 kb).
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