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G-Line (NSW)

What is G-line (NSW)?

G-line (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling, information, and referral for problem gamblers, their families, friends and others. It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s gambling problem.

G-line (NSW) was established in NSW in 1997, and by 30 June 2008 more than $6 million in funding from the Responsible Gambling Fund had been directed to the service.

How many people call G-line (NSW)?

During the period 1 July 2006 to 30 June 2007, some 9,620 people who had a gambling problem, who were concerned about family members or friends, or who wanted information called G-line (NSW).

What services does G-line (NSW) provide?

Qualified and experienced counsellors answer calls to G-line (NSW), and offer telephone counselling to assist callers who may be in crisis as well as callers who are unsure about whether they have a problem with gambling. Families and friends of problem gamblers can also receive assistance by calling G-line (NSW).

G-line (NSW) can also assist callers to access face to face counselling through referrals to local services. The service has access to a range of gambling and financial counseling services across NSW.

In addition to telephone counselling, G-line (NSW) can provide callers with printed information - including fact sheets on problem gambling, and a self-help booklet.

The G-line (NSW) service caters for callers from non-English speaking backgrounds via the use of a 24-hour professional interpreter service. Referrals can also be made to face to face ethno-specific problem gambling counselling services, including the statewide Multicultural Problem Gambling Service that can be contacted on 1800 856 800.

Hearing impaired callers can access G-line (NSW) via the National Relay Service.

Need more information?

Find out more about the Responsible Gambling Fund (RGF)
Find out more about the Gambling Hangover campaign