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Latest news

Gaming Regulation remade

The new Gaming Machine Regulation 2010 replaced the Gaming Machine Regulation 2002 on 1 September. There are no operational impacts. The new Regulation deletes out-of-date information and the clause numbers have changed.

To read the 2010 Regulation, go to www.legislation.nsw.gov.au

Contact cards needed by 1 December

Hotels and clubs have until 1 December 2009 to make new contact cards available in their venues.

The new contact cards provide contact information to problem gamblers and their families on self-exclusion and counselling services available from the venue.

Contact cards are required to be attached to each bank of approved gaming machines in a clear plastic see-through container. These containers can be purchased by the venue from a supplier of choice.

A box of 350 contact cards costs $15 and can be purchased from OLGR via Shop NSW external site. By law, contact cards must be purchased from OLGR and cannot be reproduced.

Gambling contact card



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New Gambling Signage

gaming sign

Requirements for the display of new gaming signage, player information brochures and contact cards commence on 1 June 2009 as a result of new rules introduced by Government.

Venues have 6 months (1 December 2009) to ensure the new contact cards are on display and 12 months (1 June 2010) to ensure the new signage and updated player information brochures are on display.

During the transition period, venues must have in place either the former gaming signage or the new materials.

Want to know more?

Read our new Gaming Machine Harm Minimisation fact sheet on our information hub page for an overview of the new materials.

How do I order these new resources?

Visit the 'Purchase our products' web page for details.

Public invited to comment on new lotteries framework

On 9 April 2009 the Government announced its intention to proceed with the sale of NSW Lotteries Corporation, and to provide the Minister for Gaming and Racing with the power to grant a licence to an approved operator to conduct public lotteries in New South Wales.

Read more and view the discussion paper
Read the Minister's media release

Gaming machines changes

Important changes to the gaming machines law commenced on 31 January 2009.

The most important changes are about:

For a detailed overview of the changes read the New gaming laws – an overview fact sheet and guidelines.

Venues may have to submit applications for gaming matters. New application forms are available for some application types. More will be released shortly.

Change to gaming machine adviser licence

From the 31 January 2009, people who work as gaming machine advisers will no longer need to hold a licence.

However, advisers will need a seller’s licence if they wish to continue to sell approved gaming machines, either as a principal, an agent or on behalf of an employer.

Previously, the licence covered acting as a gaming machine adviser and as a seller of approved gaming machines.

A licence renewal invoice was issued in January 2009 to pre-existing advisers. The invoice offered the option of obtaining a seller’s licence.

Gaming machine advise usually work under a contract and advise venues about matters such as gaming machine placement, different types of machines, software and management of gaming machines or provide analyses or reports about gaming machines.

Please see the Gaming Machines Amendment Act 2008 Links to external site for more details.


RCG training scheme - important changes

As a result of a *regulation gazetted on 28 November 2008, there are important changes to the Responsible Conduct of Gaming (RCG) training scheme which take effect from 1 December 2008. The changes bring this scheme into line with Responsible Service of Alcohol (RSA) training.

* View the Gaming Machines Amendment Regulation 2008. Links to external site

Responsible Gambling Fund research

We’ve created a Responsible Gambling Fund research hub on our website. This is part of the ongoing objective of the Responsible Gambling Fund to support research into gambling and problem gambling in order to better inform the development of responsible gambling and related policies and programs.

You can search for current and proposed research reports commissioned by both our Office and Gambling Research Australia (GRA) or search for published reports dating back from 1995 by year or alphabetical order. Access the Responsible Gambling Fund research hub by going to Home > Responsible Gambling Fund > Gambling research.

eNews archives now online

You can now check out previous editions of liquor + gaming eNews from our website at Home > About us > Subscribe to eNews.

Watch out for rogues!


Gaming venues should be on the look-out for illegitimate winners – rogue people who claim winnings and are paid at the Centralised Cash Control Equipment (CCCE)* terminals. Venues need to be vigilant in monitoring their gaming rooms as some people have claimed winnings were their own, before legitimate winners got around to claiming their prizes.

A case in point happened recently at a Liverpool hotel, where a patron playing a gaming machine won $687. He went on to cash his money at the cashier's office which was located outside the gaming room. However, another patron was loitering in the gaming area and got to the cashier before the legitimate winner and claimed the prize. The hotel refused to pay the winner, claiming that the two people involved were in the scam together. However, our compliance officers investigated and found that the winning patron was right, and issued a $1100 fine to the hotel.

On another occasion in Parramatta, the bar and the gaming area were located in the same space in the hotel, and as staff were serving both alcohol and gaming, an illegitimate-winner managed to collect the $1200 prize money before the winner got around to collect. Police were called in and evidence on the CCTV showed the rogue-winner in action. Subsequently, the hotel had to pay the same funds again to the genuine winner.

*CCCE is a terminal where the cashier can remotely debit the accumulated credits obtained from a gaming machine and pay the gaming prize to the player claiming the prize.