Information and training for students and staff
Page last updated:
Monday, August 24, 2015
Ready to get your photo competency card?
All you need is your Interim Certificate and 100 points of identification.
This page is intended to provide information for all staff of licensed venues in NSW, or people who want to start working in a business that is licensed to provide alcohol or gambling services.
Key information on getting your RSA/RCG photo competency card is available HERE.
- Competency training requirements
- Why do I have to do training?
- Certification types
- Expiry of photo competency cards
- What does the competency card system mean for me?
- How do I get or change a photo competency card?
- If you have applied for, or received, your card already
- If you have not yet applied for your card at Service NSW
- Special requirements for some venues and areas
- Additional RSA requirements
- RSA marshals
- ID scanners and privacy training
- Suspension, revocation or disqualification of photo competency cards
- Frequently Asked Questions (FAQs)
Competency training requirements
To work in NSW in a licensed venue (a place that serves alcohol), you may require training in one or more of the competency categories. Which type(s) of training you need will depend on the type of job that you perform at the venue, and also where the venue is located.
You will need to have the right certification before you start working, even as a casual or volunteer, and you should check regularly to make sure that it is still valid (not expired). You must renew your training by attending/completing an approved course every 5 years to keep it current. See certification types for an explanation of the different types of documents that are accepted.
There are currently three types of competency training and certification available.
Staff includes any employee, agent, contractor or volunteer, or person acting on behalf of the licensee. This includes approved managers and high-risk managers.
Responsible Service of Alcohol (RSA)
The Responsible Service of Alcohol course focuses on harm minimisation, the importance of understanding the obligations under the law to serve liquor (alcohol) responsibly, the types of strategies that can be used to help make sure that customers drink responsibly and that minors (people under 18 years of age) do not have access to alcohol.
If you are working (or planning to work) in a venue that serves alcohol, you need RSA certification to do any of the following roles:
- Secretary of a registered club
- Staff who sell, supply, or serve alcohol on the licensed premises
- Staff who perform crowd control or bouncer activities
- RSA marshals, if they are required in the venue by law or licence condition.
Responsible Conduct of Gambling (RCG)
The Responsible Conduct of Gambling course focuses on harm minimisation requirements, detection of problem gambling, the proper communication with and management of patrons using gaming machines, and ensuring that minors (people under 18 years of age) are not permitted to use the gaming machines.
Gaming machines are only allowed in two types of licensed venues: registered clubs and full hotels.
If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to do any of the following roles:
- Licensee (of a full hotel)
- Secretary (of a registered club)
- Staff whose duty includes any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons.
The privacy course is only available to people who have already completed an RSA course and obtained a competency card (see certification types). The course is completed online through the OLGR website. It focuses on the legal requirements staff have when scanning a patron's ID.
Privacy training is only required for staff in venues that are required by law to operate a linked patron ID scanner system. This applies to high risk venues in the Kings Cross precinct.
If you are working (or planning to work) in a venue that is required to operate a linked patron ID scanner, then you need privacy certification to do any of the following roles:
- Staff whose duty includes any use of the patron ID scanner
See Requirements in the ID scanners and privacy training section below for more detail.
Why do I have to do training?
The NSW liquor and gaming machine laws require licensees and staff with liquor and/or gaming machine duties to complete approved training in the Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG). The liquor laws also require licensees of high risk venues and their staff operating ID scanners in Kings Cross to undergo privacy training.
If you do not have valid (not expired) evidence that you have completed the training required for your job, you can be given a significant fine.
Also, if you are working in the Kings Cross precinct or the Sydney CBD Entertainment precinct and you are found to breach your responsibilities relating to RSA or ID scanning, you can have your photo competency card suspended or revoked, or you can be disqualified from holding a photo competency card for up to 12 months. See Special requirements below.
There are three types of recognised certification of training in NSW. These are shown below.
If you are working in a role requiring more than one type of training, (e.g. RSA and RCG), then you will need to provide evidence of all of your training. The competency card is the only type of certification which can show more than one type of training.
Old style paper certificates
Old style paper certificates are any RSA or RCG certificate issued before 22 August 2011. Privacy training was introduced after this date, so old style paper certificates do not apply to privacy competency.
An old style paper certificate will only show one type of training.
These certificates have an issue date, but do not have an expiry date printed on them. Depending on when it was issued an old style paper certificate may look like either of the following (click on the images to show a larger version in another window):
These certificates are in the process of being phased out according to the table shown on the courses home page. These certificates cannot be used at all for RSA if the venue is located in the Kings Cross precinct or the Sydney CBD Entertainment precinct. See the Kings Cross special conditions page and the Sydney CBD precinct page for more details.
If you have an old style paper certificate, please check the expiry table carefully to make sure that it is still valid for use. If it is not valid, you cannot work any role which requires that certification, until you obtain an interim certificate or photo competency card.
If you are working with an old style paper certificate, you will need to provide all of your old style paper certificates to your employer, and allow them to make a copy to keep in a register. This is required by law
Note: For RSA, old style paper certificates are called 'existing RSA certificates' in the Liquor Regulation 2008. For RCG, they are called 'existing RCG certificates' in the Gaming Machines Regulation 2010.
Interim certificates are issued by the training organisation that conducted the course (RSA, RCG or privacy). They are issued to you when you complete a course, and allow you to work for a short period of time only. As soon as possible, you should go to a participating Service NSW Service Centre to apply for a photo competency card.
Important: You will still be able to apply for the photo competency card using the interim certificate even if it has passed its validity date, but you will not be able to work in any role requiring it until the competency card is obtained.
Interim certificates look like this (click on the images to show a larger version in another window):
An interim certificate will only show one type of training.
When you receive your interim certificate, you should check the information which has been highlighted in yellow in the pictures. This includes:
- The full name shown on the certificate (B) MUST match your ID. Check the spelling carefully
- The type of training (C)
- The date of issue (E)
- The validity date (F) - if you work in a job requiring certification after this date, without having a photo competency card, you can face a penalty.
If you are working with an interim certificate, you must be able to provide it for inspection upon request by a police officer or OLGR inspector.
Photo competency cards
Photo competency cards are plastic cards similar to a NSW driver licence.
They look like this (click on the images to show a larger version in another window):
The front of the card will display your photo, name, the expiry date, and the card number.
It will also indicate which competency certification(s) you have obtained. On the front, this will be listed with one or more letters after the word "Class".
The explanation for these letters is shown on the back of the card.
- A = Responsible Service of Alcohol
- G = Responsible Conduct of Gambling
- P = Privacy training
RCG competency can be added to an RSA photo competency card or be a stand-alone card if you will not perform duties requiring an RSA.
Privacy training can only be completed if you already have a photo competency card with RSA competency. (You may also have RCG competency, but RSA is a minimum requirement)
If you are working with a photo competency card, you must be able to provide it for inspection upon request by a police officer or OLGR inspector - however you don't have to personally carry the card - it is ok to have the card on site (preferably in a secure place) so it can obtained immediately if requested by OLGR or NSW Police. Penalties apply for failing to produce the card
Taking care of your card and keeping your details up to date
- If you change your address details or change your name, you must download and complete the relevant form so that your details can be updated. (see How do I get or change a photo competency card?)
- If the card is lost or stolen, you should report the matter to the Police and contact the Office of Liquor, Gaming and Racing as soon as possible, and request a replacement card (see How do I get or change a photo competency card?)
- You cannot legally work in a job that requires an RSA or RCG competency using an expired interim certificate or an expired photo competency card.
- Look after your card! Your photo competency card is essential for any job that requires RSA or RCG qualifications in NSW. Make sure you look after it - just as you would your driver's licence or other important documents.
Expiry of photo competency cards
Photo competency cards expire 5 years after the completion of the first course which was completed. If other courses are completed at a later date, the competency class can be added to the card and the card can be reissued, but the expiry date will remain the same.
Example: You complete an RSA course on 1 August 2013, and obtain a photo competency card. The expiry date will be 1 August 2018. Later you want to work in a Hotel and your duties will involve gaming machines (pokies), so you complete an RCG course on 30 June 2014. You will need to complete an Additional Competency Endorsement Form (form CC0570) to get a new photo competency card mailed to you. The new card will show that you have both RSA and RCG competency, however the expiry date will still be 1 August 2018 (5 years after the date you completed the RSA course).
What does the competency card system mean for me?
Fines for working with expired certification
If you work in a job which requires competency training, then you are in breach of the law and may be fined if you are working using:
- an old style paper certificate which has expired, or
- an interim certificate which has passed the validity date, or
- a photo competency card which has expired.
Additional restrictions apply in the Kings Cross and Sydney CBD Entertainment precincts.
Before the competency expires, a new competency must be obtained (by completing the appropriate course). If you have an old style paper certificate, then make sure you check the issue date of your certificate and look up when it expires in the table on the courses home page.
Significant fines can be charged for working without valid competency certification. Click here table of fines relating to competency training.
Producing certification when required
If you have a photo competency card or interim certificate, you must be able produce the card or certificate (not a copy) if asked by Police or OLGR inspectors - You don't have to have it on you while you work, but it must be available on the premises if you are asked for it.
If you are still working with an old style paper certificate, you must allow the licensee to keep a copy of it in a register.
How much does the photo competency card cost?
You will pay for your RSA and/or RCG competency card as part of the course payment to the training organisation when you enrol. It is not paid separately to the registered training organisation.
RSA photo competency card: The fee component of the RSA competency card is $70 and is added to the cost of the course. Course costs will vary between different training organisations.
RCG photo competency card: The fee component of the RCG competency card is $30 and is added to the cost of the course. Course costs will vary between different training organisations.
Combined RSA and RCG competency cards: The fee component for students completing both competencies is $100. To make sure that only one card is issued, you should complete both courses before applying to Service NSW - but you only need to take your RSA certificate to the Service Centre.
If you need privacy training, there is no cost for the course, which is completed online at olgr.learnflex.com.au, but you will have to pay $30 to have a new photo competency card sent to you with the privacy training class added to it. The form for this is available here (form CC0550)
How do I get or change a photo competency card?
If you have applied for, or received, your card already
Adding a new competency to an existing card
If you have already got a photo competency card, but need to add a new training course to it:
- add a new competency (RSA or RCG) using form (CC0570) (no cost) While waiting for your new card, make sure you carry your existing competency card as well as your interim certificate for the new course. You don't need to go to Service NSW again, as your photo is already on file.
- add privacy competency using the Payment for privacy competency form (CC0550) ($30) Please be aware that the interim certificate for privacy courses is only valid for 28 days, and the card may take up to three weeks to arrive, so it is recommended that you submit this form as soon as you finish your course.
Details on an existing card are wrong
If you have received your photo competency card, but details on it are wrong (e.g., you've changed your name since the card was issued):
- complete the Replacement competency card form (CC0500) ($30). You will need to provide proof of a change of name.
Your contact details have changed
You have a competency card, but you've moved or changed other contact details (Only use to update details which are not displayed on the competency card, and do not require a new card):
- complete the Change details for competency card holder form (CC0400) (no cost)
You have not received your card
If you have applied successfully at Service NSW for your competency card, but have not received it after 3 weeks:
- If you have not moved address after applying for the card, contact us
- If you have moved, and do not have a postal re-direction in place, you need to complete the Replacement competency card form (CC0500) ($30)
Your card has been lost or stolen
If you have lost your photo competency card or it's been stolen:
- firstly, report the matter to the Police
- then complete the Replacement competency card form (CC0500) ($30)
If you have not already applied for a photo competency card, follow these steps to get one:
- Find a Registered Training Organisation and book a course
www.olgr.nsw.gov.au/courses_rsa_courses.asp for RSA,
www.olgr.nsw.gov.au/courses_rcg_courses.asp for RCG.
- Complete the course(s)
- Receive interim certificate(s) and check details
If you complete both an RSA and an RCG course at the same time, you will receive an interim certificate for each course.
When you receive your interim certificate(s), check the details carefully to make sure that it matches the details on your ID - if they don't match, Service NSW will not be able to process your application.
Check the address that appears on your interim certificate. This is the address your card will be mailed to, so check that it is correct.
If any of the details on your interim certificate are incorrect, please complete the Interim Certificate Amendment form (CC0300), submit it to OLGR, and wait for a new interim certificate to be issued by your training provider. Please do not take your incorrect certificate to Service NSW (unless the only error is in the address, and you have been advised by OLGR in writing that the details have been updated.)
If your card is lost because it is delivered to the wrong address, you will need to pay an additional $30 for a replacement card (using the Replacement Card form CC0500), and wait for a new card to be delivered.
- Visit Service NSW
Visit the Service NSW Service Centre Locator, or call 13 77 88 to find your nearest participating Service NSW outlet.
While most Service NSW outlets in NSW can process photo competency card applications, some don't - so check first!
- Get your identity documents ready
In order for Service NSW to process your card application you will need to have your interim certificate and the correct documents to prove your identity. (If you have both an RSA and an RCG interim certificate, the details must match, but you only need to take your RSA certificate to the interview).
Your identification must be original documents (unless otherwise stated). You must ensure the value of your identity documents TOTALS 100 POINTS OR MORE from the list of documents below. You must also produce ONE FORM OF PHOTO IDENTIFICATION, being either a Primary or Secondary identification document.
If the details on your interim RSA/RCG certificate do not EXACTLY MATCH your identification documents please complete the Interim Certificate Amendment form (CC0300), submit it to OLGR, and wait for a new interim certificate to be issued. If you have changed your name an official CHANGE OF NAME document MUST also be provided. (Eg Change of Name certificate or Marriage Certificate)
All documents MUST BE CURRENT unless otherwise stated, and must be originals, not photocopies.
Primary identification documents: 70 points each
A maximum number of 2 primary documents can be presented
- Australian passport (current, or expired within the last 2 years)
- Foreign passport (current)
- Australian birth certificate (not an extract)
- Australian citizenship certificate.
Secondary identification documents: 40 points each
A maximum number of 2 secondary documents can be presented
- Licence issued in Australia (Driver, Learner Permit, Boat Operator, Firearms and Security)
- Foreign Driver Licence (with photo and text in Roman alphabet)
- Proof of age card/NSW photo card (government issued)
Additional secondary identification documents: 25 points each
A max number of 3 additional Secondary documents can be presented - each must be issued by a different institution. Change of Name documents, except for foreign Marriage Certificates*, count towards the 100 points needed.
- Australian tertiary education institution photo identity card
- Foreign tertiary education ID card (with photo and text in Roman alphabet)
- Utility bill or council rate notice (less than 3 months old)
- Medicare card
- Insurance documents (home, vehicle, health)
- Property lease/rental agreement/rent receipt
- Motor vehicle registration documents
- Australian WorkCover licence
- Tax assessment notice
- National police certificate
- Social security, health care or pension card (Centrelink or DVA)
- Financial institution/bank passbook, statement or debit/credit card.
Change of name
If you have changed your name from what is shown on your identity document, you will also need to provide one of the following change of name documents:
- Marriage certificate (Registry issued)
- Australian Divorce papers (Family Court issued)
- Change of Name Certificate (Registry issued)
- Marriage certificate (foreign, with translation)*
- Attend the interview in person (other people can't apply for the photo competency card for you)
- Take along your interim certificate (If you have both an RSA and an RCG interim certificate, you only need to take your RSA certificate to the interview)
- Bring the right documents that prove your identity (100 points or more). If you don't do this, your application can't be processed by Service NSW.
Special requirements for some venues and areas
Additional RSA requirements
In the Kings Cross precinct
All staff requiring certification must have a valid photo competency card or interim certificate to work in the precinct. This applies to all roles which require RSA. See training requirements above.
Old Style paper certificates (for RSA) are not valid in the Kings Cross precinct, even if they are still valid according to the expiry table shown on the courses home page. RCG paper certificates are valid to the dates shown in the table.
Requirements also apply to staff in Kings Cross regarding ID scanning and privacy training if the venue is required to operate the linked ID Scanning system.
In the Sydney CBD Entertainment precinct
From 1 October 2014, all staff requiring certification must have a valid photo competency card or interim certificate to work in the precinct. This applies to all roles which require RSA. See training requirements above. From this date, all old style paper certificates (for RSA) will not be valid in the Sydney CBD Entertainment precinct, even if they are still valid according to the expiry table. RCG paper certificates are valid to the dates shown in the table.
In the Kings Cross and Sydney CBD Entertainment precincts
Venues in the Kings Cross precinct (with some exceptions), and required Sydney CBD Entertainment precinct venues must employ RSA marshals during supervised trading periods. This is in accordance with the Liquor Regulation 2008
RSA marshals required in these precincts need either competency cards or interim certificates. In the Sydney CBD Entertainment precinct, only until 1 October 2014, a valid old style paper certificate can also be accepted.
The supervised trading period means:
- from midnight until 3am (or the time the venue is required to cease trading, if earlier)
- every Friday night, Saturday night, public holiday night, or the night before a public holiday
Venues may, on an individual basis, have conditions placed on their licence which require them to employ RSA marshals during late trading periods.
If RSA marshals are required under these laws then they must have current RSA certification.
All other venues may employ RSA marshals as they see fit as part of their overall RSA strategy.
ID scanners and privacy training
Banning laws were introduced in 2013 to enable police to ban troublemakers from Kings Cross venues. This can be either a short term ban (up to 48 hours) or long term ban (up to 12 months)
High risk venues in the Kings Cross precinct are required to operate the approved linked ID scanning system. The purpose of this system is to assist licensees and staff to prevent the entry of any person who has been banned from Kings Cross licensed venues under the banning laws.
Licensees and staff of high-risk venues operating ID scanners must successfully complete the approved privacy course available at olgr.learnflex.com.au
The interim certificate provided upon completion is only valid for 28 days. The person who has completed the course must apply for a new photo competency card with the privacy endorsement, using form CC0550. There is a $30 fee.
Penalties of up to $2,200 apply if you operate an ID scanner in a Kings Cross high-risk venue without having completed approved privacy training.
For more information about privacy training, email firstname.lastname@example.org or telephone the Office of Liquor, Gaming & Racing on 02 9995 0300.
Before completing the privacy course, you will need the following:
- Your photo competency card with RSA endorsement
You can only do this course if you already have a photo competency card with Responsible Service of Alcohol (RSA) endorsement. You cannot apply for a privacy training competency to be added at the same time as you apply for your RSA competency card. You need to have the RSA competency card already, and you will need to enter the card number to start the course.
- Access to the internet for at least 30 minutes
The course is completed online through olgr.learnflex.com.au. The course takes approximately 30 minutes to complete.
- Access to a printer
Once you successfully complete the privacy course, you must print an interim certificate. The interim certificate is valid for up to 28 days.
- Endorsement form and $30 payment
Once you have the interim certificate, you need to complete the Payment for privacy endorsement on competency card form (CC0550) and submit it with payment to OLGR.
Your replacement competency card can take two to three weeks to arrive after you complete and submit the payment form so the payment should be made as soon as possible after the completion of the privacy course. You won't be able to work with ID scanners if you have not received your replacement photo competency card by the time the privacy interim certificate expires (28 days from the date you complete the course).
Suspension, revocation or disqualification of photo competency cards
In the Kings Cross and Sydney CBD Entertainment precincts, if you are found to have
- disobeyed privacy laws or otherwise misused personal data when you operate an ID scanner, or
- disobeyed your Responsible Service of Alcohol obligations,
then if Police or the Secretary of NSW Department of Justice make an application, the Authority may suspend or revoke your photo competency card, or you may be disqualified from holding a photo competency card for a period of time, up to one year.
The Authority must notify you if an application is received and give you a reasonable opportunity to respond. You can also apply to the NSW Civil & Administrative Tribunal for a review of the Authority's decision.
You can only be suspended or disqualified if you are working in these precincts when you commit one of the above offences but once you have been suspended or disqualified you cannot work in any capacity in any licensed venue in NSW for the duration of your suspension or disqualification.
Suspended means that your photo competency card is not valid for a period of time as advised by the Authority. You can not work while your photo competency card is suspended. After the time period has passed the photo competency card becomes valid again, until the date of expiry on the card. The Authority may require that the photo competency card is surrendered during the relevant time period.
Revoked means that your photo competency card is no longer valid and you must complete the competency courses again to obtain a new card. The Authority may require that the photo competency card is surrendered.
Disqualified means that you are not allowed to hold a photo competency card for the time period specified by the Authority (which can not be more than 12 months).
Severe penalties apply if you work in any capacity in New South Wales licensed premises with a suspended competency card, if you have been disqualified from holding a competency card, or if you don't surrender your competency card to the Authority if asked to do so.
This section is covered by the Liquor Regulation 2008, cl39AA
Revocation of RSA competency cards
Sale of alcohol to minors
From 15 December 2014, a person's RSA certification can be suspended or revoked if they sell alcohol to a minor. This provision complements an escalating sanctions regime that applies significant penalties where alcohol is sold to minors on licensed premises, including licence suspension and cancellation.
OLGR is conducting targeted compliance operations to ensure that underage sales are not occurring at licensed premises (both on premises and take-away). OLGR compliance officers are taking a zero tolerance approach to any minors detected trying to obtain alcohol from licensed premises or any persons attempting to purchase on their behalf.
If obtained fraudulently or by deception
The Independent Liquor & Gaming Authority can suspend or revoke a person's RSA certification where it is satisfied that the person has obtained their RSA competency card fraudulently or by deception. This includes where another person was allowed or arranged to complete or partially complete the approved RSA training course.
Penalties of up to $5,500 apply to the card holder if they work in any capacity in NSW licensed premises with a suspended or revoked competency card.
Penalties of up to $2,200 apply to the card holder where a competency card is not surrendered to the Independent Liquor & Gaming Authority.For more information and updates go to www.olgr.nsw.gov.au/rtos
Frequently Asked Questions (FAQs)
I don't work with Alcohol. Do I need RSA?
Check the Responsible Service of Alcohol training requirements at the top of the page to see if your role requires RSA.
Please note that if you are required to use an ID scanner in the Kings Cross area, you need Privacy training - for which you are required to already have RSA.
What if I already have an RSA competency card and want to add my RCG to it?
I've lost my competency card, or had it stolen. How do I get a new one?
I've moved address. How do I change the details that are recorded on my competency card?
What if my address details change after I apply for a competency card but before it arrives?
What if I change my name after I get my photo competency card?
I have interstate training, is this recognised? (Recognition of Prior Learning or RPL)
NSW certification of training is mandatory for all staff of licensed premises that require training and certification (see competency training requirements)
Interstate Responsible Service of Alcohol (RSA), Responsible Conduct of Gambling (RCG) and privacy qualifications or their equivalents are not recognised in NSW.
A person from interstate who wishes to work in NSW licensed premises must obtain a NSW photo competency card.
Qualifications received as part of NSW TAFE qualifications follow the same rules as other RSA qualifications and are valid for the same amount of time, as long as they are provided on an approved interim certificate. A 'statement of attainment' is not acceptable.
If you are unsure if you hold a valid NSW RSA or RCG please call the Competency Card team on 02 9995 0900
I have NSW RSA and want to work in another state. Will this be accepted?
If you have NSW qualifications and want to work in another state, you will need to check with that state's Licensing Authority to find out if they will accept your NSW qualifications.
We cannot advise you on behalf of any other state jurisdictions.
How do I find a course or training provider?
Use one of the following links:
- www.olgr.nsw.gov.au/courses_rsa_courses.asp for RSA
- www.olgr.nsw.gov.au/courses_rcg_courses.asp for RCG
- olgr.learnflex.com.au to do the privacy course (only if you already have a photo competency card with RSA certification on it)
How do I keep up to date with future info about the photo competency card and training requirements?
Join the OLGR e-news service. It's free. Sign up here.
You can always manage your subscription yourself using the links at the bottom of the e-news emails.
What happens if I lose my interim certificate?
Contact the training organisation where you did your course to get another copy.
My details are wrong on the interim certificate. What do I do?
Do not go to Service NSW with an interim certificate with incorrect details.
If any of your details on either the front or back of your interim certificate are wrong, including your name, date of birth or address, you must complete the Interim certificate amendment form (CC0300). A new interim certificate with your correct details can be issued to you by the training organisation you did the course with. You can then apply for your photo competency card at Service NSW using the new interim certificate.
Do not use this form if you have already applied for your Photo Competency Card - instead use the Replacement Card form (CC0500).
How long does the card last?
The competency card lasts for five years from the date of passing your first competency.
See Expiry of photo competency cards for more details
How do I know that I am doing my RSA with the right organisation?
RSA and RCG trainers and training organisations must be approved by OLGR on a year to year basis to make sure that they are delivering valid RSA and RCG courses and qualifications.
Organisations that no longer hold valid approval to conduct RSA or RCG training are listed here.
I completed an approved RSA/RCG course before 22 August 2011 and received an old paper certificate, but I have lost my certificate. What can I do?
These certificates are being phased out gradually until 2016. Check the expiry dates of the certificates first. If your certificate would not yet have expired, then you will need to contact the training officer who ran the course to obtain a copy of your old certificate.
If you cannot obtain a copy, or if your certificate would have expired, you will be required to undertake the course again with one of the RSA or RCG approved course providers to satisfy the mandatory training provisions. You will then be able to apply for a photo competency card from Service NSW.
The date on my Interim Certificate has passed. Can I still get my Competency Card at Service NSW?
The Interim Certificate can still be used to obtain your Competency Card after the date shown - but you can't work in a job requiring the competency until you get the card.
To get your Competency Card fulfil the 100 point ID check at Service NSW.
The validity date on your Interim Certificate refers to the period in which you can work under your Interim Certificate while you arrange your Competency Card.
See Interim Certificates for more details.
Can I continue to work once the date on my Interim Certificate has expired, or if I have lost my Competency Card?
If you are working with liquor or gaming past the date shown on your Interim Certificate, or without your Competency Card, you run the risk of being fined.
If your certificate is now out of date, please arrange the ID Checking Process at Service NSW as soon as possible.
If your card has been lost, fill out the Replacement Card form (CC0500) to arrange another Competency Card.
Please contact OLGR if you have a problem with your Certificate or Competency Card. This will enable us to resolve your problem in the most efficient manner.
Service NSW said it will take three weeks to receive my card, can I speed this up?
No - The Competency Card printing and delivery process is fully automated and the card will take between 2 to 3 weeks to arrive at your address.
Can I work with the receipt that Service NSW have given me?
No - You can only work legally in NSW with a valid and in-date Interim Certificate or the original copy of your Competency Card.
I haven't received my card yet and I cannot work under my Interim Certificate because it's past the date shown. Can I do another course to keep working?
No. You will have to wait for your card to arrive.
Students are given 90 days to organise the proof of identity process and are advised to allow 2-3 weeks for delivery of the card from the date of successful interview with Service NSW. No extensions can be granted.
If I have completed two RSA courses, which certificate should I take to Service NSW?
When you complete your RSA course your details are immediately saved into a state-wide database. That first course completion takes priority and so you need to present the first certificate to Service NSW - even if it has passed the validity date. The completion of any subsequent RSA courses while the first course has only recently been completed does not override the first completion.
If you have lost your interim certificate then you can contact your training organisation to request a replacement.
If my certificate has expired and I do not have my Competency card, can I apply for an Extension to work?
No extensions can be granted.
Apply for a competency card as soon as possible and then wait for its arrival. You can't work past the validity date on your interim certificate without your competency card.
Can I update my address details over the phone or do I have to complete a Form?
You need to complete the Change of details form (CC0400) and send it to OLGR.
What fines can I be charged with relating to competency training?
A full table of fines is available here.