Contact us

NSW Office of Liquor, Gaming and Racing

Street address

Please note changed operating hours and phone numbers

Level 6
323 Castlereagh Street
Haymarket
(All business inquiries and visitors to Level 6. Counter open Monday to Friday 9.30am to 12.00pm and 1:00pm to 4:00pm)

Important Customer notice

On Friday 24 May, the OLGR customer service and competency card teams will be moving to a new location on Level 6.

All phone and counter services will be unavailable on Friday 24 May, after midday.

Service will resume as normal on Monday 27 May.

Written correspondence to:

GPO Box 7060
Sydney NSW 2001

Hours of operation: 9:00am to 4:00pm Monday to Friday
Phone: 02 9995 0894
Fax: 02 9995 0669
Email us Email: info@olgr.nsw.gov.au
Please note, the Customer Service counter is open mornings 9.30am to 12.00pm and afternoons 1:00pm to 4:00pm Monday to Friday

Independent Liquor and Gaming Authority

This independent body determines liquor licence and gaming authority applications as well as disciplinary outcomes in NSW.

Street address

Level 6
323 Castlereagh Street
Haymarket

Hours of operation: 8:30am to 4:30pm,
Monday to Friday
Phone: 02 9995 0894
Email ILGA info@ilga.nsw.gov.au

Website: www.ilga.nsw.gov.au

Specific information and services

Customer Service Team

Contact us for information on liquor and gaming regulation and licensing, responsible service of alcohol and conduct of gaming, order products such as incident registers, and other general inquiries. The team can also assist you with requests for data and statistics, such as premises listings and club rankings.

Street Address:
Level 6, 323 Castlereagh St
Haymarket
Phone: 02 9995 0894
Fax: 02 9995 0669
Email: Customer service team info@olgr.nsw.gov.au

Accords

Phone: 02 9995 0312
Fax: 02 9995 0876
Email: accords@olgr.nsw.gov.au

Charitable fundraising

Contact our licensing team to find out about charitable fundraising and the licences you may require.
Phone: 02 9842 8188
Fax: 02 9842 8175
Email: Email Charities

charity.inquiries@olgr.nsw.gov.au

Trade promotions and lotteries

Contact us for information about trade promotions, lotteries and games of chance.
Phone: 02 9842 8188
Facsimile: 02 9842 8175
Email: Trade promotions and lotteries

lottery.inquiries@olgr.nsw.gov.au
You can register your trade promotions online.

CMS Business Unit

Contact us to inquire about gaming machines entitlements and transfer, paper-based system (PBS) authorisation and fees and direct debit authorities, reassessment of gaming machine tax, storage of gaming machines, prize dispersals, the ClubGRANTS Scheme and CMS related regulatory issues.
Phone: 02 9995 0791, 0468 or 0411
Fax: 02 9995 0878
Email: Email CMS Business Unit cms-bu@olgr.nsw.gov.au

Compliance

Contact us to lodge complaints or inquire about compliance requirements for licensed premises, registered clubs, gaming machines, raffles, trade promotion lotteries, public lotteries, keno, racing, wagering, bingo, charitable fundraising and various other forms of community gaming.

General inquiries or complaints:
Phone: 02 9995 0837 or email complaints@olgr.nsw.gov.au

To lodge a complaint about possible breaches of laws we administer, please go to our online complaints form.

To lodge a complaint about noise or disturbance complaint, please go to our Complaints - disturbance to the quiet and good order of your neighbourhood page.

Regional office

Newcastle
Phone: 02 4929 7234
Fax: 02 4929 7439
By appointment only:
Level 2, NSW Government Offices
117 Bull Street
Newcastle West NSW 2302

Media inquiries

Scott Tucker
Phone: 02 9338 6863
Email: scott.tucker@business.nsw.gov.au
After hours mobile: 0421 613 720

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