Smoke-free outdoor dining
How much could a night out cost you?
right to information
Print this page A | A | A
Home > About us > Contact us

Contact us

Page last updated:
Friday, September 18, 2015

Office of Liquor, Gaming & Racing


View Larger Map

Street address

Please note changed operating hours and phone numbers

Level 6
323 Castlereagh Street
(All business inquiries and visitors to Level 6. Counter open Monday to Friday 9:00am to 5:00pm)

Written correspondence to:

GPO Box 7060
Sydney NSW 2001

Phone: 02 9995 0300
Hours of operation: 9:00am to 4:00pm Monday to Friday
Email us Email: info@olgr.nsw.gov.au


Independent Liquor & Gaming Authority

This independent body determines liquor licence and gaming authority applications as well as disciplinary outcomes in NSW.

Street address

Level 6
323 Castlereagh Street

Office hours: 9.00 am to 5.00 pm, Monday to Friday

Level 6 Reception/Counter: Open Monday to Friday 9:00am to 5:00pm

Phone: 02 9995 0894
Email ILGA info@ilga.nsw.gov.au

Website: www.ilga.nsw.gov.au


Specific information and services

Customer Service Team

Contact us for information on liquor and gaming regulation and licensing, responsible service of alcohol and conduct of gaming, order products such as incident registers, and other general inquiries. The team can also assist you with requests for data and statistics, such as premises listings and club rankings.

Street Address:
Level 6, 323 Castlereagh St
Phone: 02 9995 0894
Email: Customer service team info@olgr.nsw.gov.au

Charitable fundraising

As of 1 July 2015, NSW Fair Trading is responsible for administering charitable fundraising.

Please contact NSW Fair Trading for all charitable fundraising enquiries.

Phone: 02 9895 0011
Email: charity.inquiries@finance.nsw.gov.au

CMS Business Unit

Contact us to inquire about gaming machines entitlements and transfer, paper-based system (PBS) authorisation and fees and direct debit authorities, reassessment of gaming machine tax, storage of gaming machines, prize dispersals, the ClubGRANTS Scheme and CMS related regulatory issues.
Phone: 02 99950468, 0411 or 02 9842 8382
Fax: 02 9995 0878
Email: Email CMS Business Unit cms-bu@olgr.nsw.gov.au


Contact us to lodge complaints or inquire about compliance requirements for licensed premises, registered clubs, gaming machines, raffles, trade promotion lotteries, public lotteries, keno, racing, wagering, bingo, charitable fundraising and various other forms of community gaming.

General inquiries or complaints:
Phone: 02 9995 0837 or email complaints@olgr.nsw.gov.au

To lodge a complaint about possible breaches of laws we administer, please go to our complaints page.

To lodge a complaint about noise or disturbance complaint, please go to our Complaints - disturbance to the quiet and good order of your neighbourhood page.

Liquor Accords

Email: Email Accords accords@olgr.nsw.gov.au
Phone: 02 9995 0312

OLGR works with local liquor accords and industry stakeholders to address alcohol-related harm in and around licensed venues. A range of resources are available for liquor accord members to assist with addressing alcohol-related issues in local communities.

For more information on Liquor Accords, and for access to the downloadable resources, click here

Media inquiries

Scott Tucker
Phone: 02 9995 0462
Mobile: 0407 338 056
Email: scott.tucker@olgr.nsw.gov.au

Trade promotions and lotteries

Contact us for information about trade promotions, lotteries and games of chance.
Phone: 02 9995 0666
Email: Trade promotions and lotteries lottery.inquiries@olgr.nsw.gov.au
You can register your trade promotions online.

Did you find what you were looking for?

Was this page helpful to you? We would like to hear your feedback.